FAQs
RECOVERY QUESTIONS, ANSWERED
How much does vehicle recovery cost?
Standard recovery starts at £150.00, which covers the call out and your first 10 miles. Every mile after that is charged at £2.50. Out-of-hours recovery carries a £150.00 premium on top of the standard call out, with additional miles charged at £5.00. You can work out an indicative price using the recovery calculator on this page, and we'll confirm the exact figure on the phone before we set off.
What is included in the £150 call-out?
The £150.00 call out covers our travel to you, loading your vehicle onto the flatbed, securing it properly, and transporting it up to 10 miles to your chosen destination.
How are additional miles calculated?
Miles are counted from the collection point to the destination. The first 10 are included in the call out, and each mile beyond that is charged at £2.50 on standard rates, or £5.00 out of hours. So a 30-mile recovery during standard hours is £150.00 plus 20 additional miles at £2.50 — £200.00 in total.
Do you provide out-of-hours recovery?
Yes. We recover vehicles in the evenings, overnight, at weekends and on bank holidays. Out-of-hours work carries a £150.00 premium in addition to the standard call out, and additional miles are charged at £5.00 rather than £2.50.
Can you recover non-running vehicles?
Yes. Non-runners are everyday work for a flatbed. We can winch vehicles onto the bed that won't start, won't steer, won't select a gear or have no keys. Tell us the condition when you call so we bring the right equipment.
Can you transport electric vehicles?
Yes. Electric and hybrid vehicles should be moved with all four wheels off the ground to protect the drivetrain and regenerative braking system, which is exactly what a flatbed does. Please let us know the make and model when you book.
Can you collect vehicles from garages or auctions?
Yes. We collect regularly from garages, body shops, dealerships and auction houses, and we can deal directly with the site on release paperwork and collection times if you give us the reference details.
How quickly can you reach me?
It depends on where you are and where our truck is at the time. When you call we'll give you a realistic arrival window rather than an optimistic one — and if we can't get to you quickly, we'll say so.
What information do you need when I call?
Your location, where the vehicle needs to go, the make, model and registration, and the condition it's in — running, non-running, accident damaged or unsure. If the vehicle is in a car park, on a driveway or somewhere with restricted access, tell us that too so we bring the right kit.
Do you buy scrap or unwanted vehicles?
Yes. We buy cars, vans, 4x4s, motorbikes, quad bikes, ride-on mowers, go karts and off-road buggies — running, non-running, MOT failures, accident damaged or genuine scrap. Send us the details through the form on this page and we'll come back with an offer. Collection is free on our own flatbed.
How do you pay for a vehicle you buy?
By bank transfer, before the vehicle is loaded. Paying cash for scrap vehicles is not permitted under UK scrap metal rules, so any buyer offering you cash is not operating legally.
Do I need the V5C to sell you a vehicle?
It makes things simpler, but it isn't always a dealbreaker — tell us the situation when you get in touch. You'll need to prove the vehicle is yours to sell, and we'll give you a receipt and the paperwork you need to notify the DVLA that it has changed hands.
STRANDED? WE'LL GET YOU MOVING.
Need vehicle recovery now? Call Pick Up and tell us your location.
CALL NOW 07360 49322624 hours a day, 7 days a week